FAQ

Follow us:

E-mail: info@merryhoover.co.uk

Phone: 07751691586

ANY QUESTIONS ?

 

1.How much do you charge?

 

Each property is different in terms of size and requirements of the client. We are more than happy to visit you to give free of charge, no obligation quote. We only have fixed prices for our One - off cleanings and our extra tasks.

 

2.Do I have to be in when the cleaners come?

 

No, we do have a secure key holding system, our Team Leaders are used to turning off alarms and resetting when leaving. All of our staff are extrememly security concious.

 

3. Do i have to sign a contract with you?

 

No, we don’t want to tie you up with contract, but we require the payment to be made upfront foer our piece of mind. Of course, if for any reason you are not happy with service we provide, we will arrange another cleaning to sort out the problem completely for free.

 

4.At what time will the team be in my home?

 

We normally work Monday to Friday from 08:30 a.m. till 05:30 p.m. and Saturday from 10:00 a.m. till 04:00 p.m.

We are unable to give you a specific time on a service day, but we may be able to specify a morning or an afternoon service. However we do make every effort to meet our customer preferences.

 

5. What if I need to cancel my cleaning?

 

If you need to cancel a clean because of a holiday, appointment etc. or if you need to change the service day, you have to inform us ideally 7 working days, but not less than 2 working days. If in any reason you fail to make a notice, we will be obliged to charge you the full amount.

 

6. Do I have to supply anything for the clean?

 

We advice our clients to supply everything they need for their house to be cleaned. However we can provide the cleaning solutions for an additional charge, but we require the client to provide us with fully working vacuum cleaner,mop and a bucket / if needed /.

 

7. Do I have to do anything before my house is cleaned?

 

We strongly advice our customers to spend 5 minutes in tidying where is necessary, as we are not housekeeping company.However we can do that extra mile for an additional charge.

 

8. How do I pay for the service?

 

You can pay by standing order, cheque, cash or by debit/credit card.For a One - off cleanings, 50 % charge will be required of the time of booking.

 

9. What if I neeed additional service?

 

You have to simply inform us at least 2 working days before your next cleaning.

 

10. What if something gets broken when my house is cleaned?

 

If you have any items that are of santimental value or are otherwise irreplaceable, please let us know before your first cleaning so that weee can discuss your requirements. If you have anything in your home which could be damaged by cleaning products, please point this out to us. We treat your home with the greatest care, however we understand that accidents may happen. If something is damaged or broken we will contact you as soon as possible. We cannot accept liability for items that are not fixe or suitably placed.

 

 

 

If you have any other questions please don’t hesitate to contact us

 

Free consultation

 

 

 

 

We cover the Leeds area

Contact us for free no obligation quote on:

 

Phone : 07751 691 586

Email : info@merryhoover.co.uk

 

or use our online contact form